AI chatbot for businesses
An AI chatbot is a digital customer service agent that answers questions in chat on your website, in apps or in messaging channels, using a language model that reads the company's own sources. AIKI builds AI chatbots for Norwegian businesses that answer from approved content, look things up in the systems you already use and hand the case to an employee with the full conversation when a person needs to take over.
- price as a project
- Fixed price after scoping
- Satisfied guests
- 95%
- Messages handled
- 15,000+
What is an AI chatbot, and how does it differ from a regular chatbot?
Older chatbots follow fixed decision trees with pre-written answers. An AI chatbot understands the question the way the customer phrases it, finds the answer in your documentation and writes it in its own words, in Norwegian or English.
AIKI builds its chatbots with RAG (Retrieval-Augmented Generation): before answering, the chatbot retrieves content from a knowledge base you control, such as web pages, product sheets and terms. That keeps answers precise and reduces the risk of hallucination.
With API access to your systems it can also check an order or log an inquiry in the CRM, which moves it towards an AI agent. How far it may act on its own is agreed before we build.
AI chatbot use cases for Norwegian businesses
The best use cases have many similar questions, answers that exist in written sources, and customers who expect replies outside office hours.
Customer service on your website
The chatbot answers questions about opening hours, prices, delivery, returns and terms straight away, including evenings and weekends.
Bookings and requests
The chatbot collects what is needed for a site visit, quote or reservation. North Installasjon uses an AI chatbot that answers service questions and books site visits.
Real-time information from your own systems
The chatbot connects to APIs for inventory, status or operations, so the answer reflects today's numbers. At Voss Resort it fetches live status for lifts, slopes and weather.
Internal knowledge assistant
Employees get answers from handbooks, procedures and product documentation, with a reference to the source.
Escalation with full context
When a question needs a person, the chatbot creates a case with the full conversation, so the customer does not have to repeat anything.
How AIKI delivers an AI chatbot
Goals and sources
We review the inquiries you receive today, choose which questions the chatbot should handle, and clarify which sources and systems it will use.
Scope and fixed price
You get a description of channels, integrations, escalation rules and acceptance criteria, and a fixed price before we start.
Build and test
The chatbot is built in short iterations and tested against real questions from your customers until the answers meet the agreed quality.
Launch and improvement
We put the chatbot into production, train your staff and deliver documentation. With AI Partner we make sure it keeps working and improve it as it is used.
How much does an AI chatbot cost?
AIKI delivers AI chatbots within two existing services, and the price follows the service you choose. As a scoped project in AI Development you get a fixed price once scope, channels and integrations are clear. In AI Partner the chatbot is covered by a fixed monthly price that includes operations, bug fixing and improvement.
A project's price depends mostly on how many sources, systems and channels the chatbot covers. After a project, operations can be handled in-house or agreed with us.
AI Development
Fixed price after scoping
Custom AI solutions delivered as defined projects with a fixed price after scoping, documentation, and handover.
Read about AI DevelopmentAs an ongoing partnershipAI Partner
NOK 59,000/month
Your external AI department. We find the time sinks and build AI colleagues that do the job, inside the programs you already use. A fixed price every month.
Read about AI PartnerClient case: AI chatbot for Voss Resort
Voss Resort is the largest ski destination in Western Norway, and inquiries swing sharply through the winter season. AIKI built an AI chatbot with a RAG architecture on the resort's own knowledge bases and real-time APIs for lifts, slopes and weather stations. It has handled more than 15,000 messages, and 95 percent of the feedback on the AI assistant is positive.
View the caseTredal and its rental concept Leiehengeren use an AI customer service agent that answers phone and chat around the clock. It has handled 10,000 messages with 97 percent positive response.
Read the Tredal case- Satisfied guests
- 95%
- Messages handled
- 15,000+
- Uptime
- 24/7
AI chatbot: questions and answers
What is an AI chatbot?
An AI chatbot answers questions in a conversation using a language model. It understands the customer's phrasing, retrieves answers from the company's own sources and can connect to systems such as CRM and booking.
How much does an AI chatbot from AIKI cost?
As a scoped project in AI Development you get a fixed price based on scope, agreed before development starts. With AI Partner you pay NOK 59,000 per month, with operations, bug fixing and improvement included.
Can an AI chatbot give wrong answers?
Every language model can make mistakes. The chatbot answers from approved sources using RAG, stays within agreed topics and passes uncertain questions to an employee. It is tested against real customer questions before launch.
Which systems can an AI chatbot connect to?
Most systems with an API, such as CRM, booking systems, online stores, inventory and ERP. The Voss Resort chatbot fetches live status from the resort's own APIs for lifts, slopes and weather. Which integrations are included is clarified in the scope before the project starts.
Is an AI chatbot GDPR compliant?
Yes, when it is set up correctly. We clarify the legal basis for processing, set up data processing agreements and make sure data is stored in the EU/EEA. The EU AI Act requires that users are told they are talking to an AI, and we build that into the solution.
How long does it take to get an AI chatbot live?
It depends on scope, data access and the number of integrations. You get a concrete schedule with milestones as part of the proposal, and the chatbot is tested against real questions before launch.
Related services
View all servicesAI agents
Agents that run complete workflows in the systems you use, with checkpoints, logging and a person in the loop where needed.
AI automation
Automation of manual routines such as invoices, rate cards, email and reports, with checks before the result is passed on.
Further reading
How many of your inquiries could an AI chatbot handle?
Book a 30-minute call. We look at the questions you receive today and propose a clear scope.