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AI chatbot for businesses

An AI chatbot is a digital customer service agent that answers questions in chat on your website, in apps or in messaging channels, using a language model that reads the company's own sources. AIKI builds AI chatbots for Norwegian businesses that answer from approved content, look things up in the systems you already use and hand the case to an employee with the full conversation when a person needs to take over.

View customer case
price as a project
Price after scoping
Conversations
2,584
Guest messages
4,570

What is an AI chatbot, and how does it differ from a regular chatbot?

Older chatbots follow fixed decision trees with pre-written answers. An AI chatbot understands the question the way the customer phrases it, finds the answer in your documentation and writes it in its own words, in Norwegian or English.

AIKI builds its chatbots with RAG (Retrieval-Augmented Generation): before answering, the chatbot retrieves content from a knowledge base you control, such as web pages, product sheets and terms. That keeps answers precise and reduces the risk of hallucination.

With API access to your systems it can also check an order or log an inquiry in the CRM, which moves it towards an AI agent. How far it may act on its own is agreed before we build.

AI chatbot use cases for Norwegian businesses

The best use cases have many similar questions, answers that exist in written sources, and customers who expect replies outside office hours.

Customer service on your website

The chatbot answers questions about opening hours, prices, delivery, returns and terms straight away, including evenings and weekends.

Bookings and requests

The chatbot collects what is needed for a site visit, quote or reservation. North Installasjon uses an AI chatbot that answers service questions and books site visits.

Real-time information from your own systems

The chatbot connects to APIs for inventory, status or operations, so the answer reflects today's numbers. At Voss Resort it fetches live status for lifts, slopes and weather.

Internal knowledge assistant

Employees get answers from handbooks, procedures and product documentation, with a reference to the source.

Escalation with full context

When a question needs a person, the chatbot creates a case with the full conversation, so the customer does not have to repeat anything.

How AIKI delivers an AI chatbot

  1. Goals and sources

    We review the inquiries you receive today, choose which questions the chatbot should handle, and clarify which sources and systems it will use.

  2. Scope and fixed price

    You get a description of channels, integrations, escalation rules and acceptance criteria, and a fixed price before we start.

  3. Build and test

    The chatbot is built in short iterations and tested against real questions from your customers until the answers meet the agreed quality.

  4. Launch and improvement

    We put the chatbot into production, train your staff and deliver documentation. With AI Partner we make sure it keeps working and improve it as it is used.

How much does an AI chatbot cost?

AIKI delivers AI chatbots within two existing services, and the price follows the service you choose. As a scoped project in AI Development you get a fixed price once scope, channels and integrations are clear. In AI Partner the chatbot is covered by a fixed monthly price that includes operations, bug fixing and improvement.

A project's price depends mostly on how many sources, systems and channels the chatbot covers. After a project, operations can be handled in-house or agreed with us.

As a scoped project

AI Development

Price after scoping

Custom AI solutions delivered as defined projects with a fixed price after scoping, documentation, and handover.

Read about AI DevelopmentAs an ongoing partnership

AI Partner

Price after scoping

Your external AI department. We find the time sinks and build AI solutions that do the job, inside the programs you already use. A fixed price every month.

Read about AI Partner

Client case: AI chatbot for Voss Resort

Voss Resort is the largest ski destination in Western Norway, and inquiries swing sharply through the winter season. AIKI built an AI chatbot on the resort's own knowledge bases, with information about weather, lifts and slopes. From April 2025 to August 2026 the chatbot had 2,584 conversations with guests.

View the case

Tredal and its rental concept Leiehengeren use AI customer service on chat and phone: two chatbots for two websites and a phone assistant for Leiehengeren.

Read the Tredal case
Conversations
2,584
Guest messages
4,570
Languages
2

AI chatbot: questions and answers

What is an AI chatbot?

An AI chatbot answers questions in a conversation using a language model. It understands the customer's phrasing, retrieves answers from the company's own sources and can connect to systems such as CRM and booking.

How much does an AI chatbot from AIKI cost?

As a scoped project in AI Development you get a fixed price based on scope, agreed before development starts. With AI Partner you pay a monthly price we agree on after scoping, with operations, bug fixing and improvement included.

Can an AI chatbot give wrong answers?

Every language model can make mistakes. The chatbot answers from approved sources using RAG, stays within agreed topics and passes uncertain questions to an employee. It is tested against real customer questions before launch.

Which systems can an AI chatbot connect to?

Most systems with an API, such as CRM, booking systems, online stores, inventory and ERP. The Voss Resort chatbot fetches live status from the resort's own APIs for lifts, slopes and weather. Which integrations are included is clarified in the scope before the project starts.

Is an AI chatbot GDPR compliant?

Yes, when it is set up correctly. We clarify the legal basis for processing, set up data processing agreements and make sure data is stored in the EU/EEA. The EU AI Act requires that users are told they are talking to an AI, and we build that into the solution.

How long does it take to get an AI chatbot live?

It depends on scope, data access and the number of integrations. You get a concrete schedule with milestones as part of the proposal, and the chatbot is tested against real questions before launch.

Start with a pilot

  • Price after scoping

    excl. VAT, fixed price

  • One task

    One defined automation in the systems you already use

  • 4 weeks

    until the solution is live

Agreed goal before start. If we miss it, we fix it for free.

Afterwards: AI Partner at Price after scoping (normally 6 months' commitment), and the pilot amount is deducted from the first month. Or you stop.

In new projects, personal data is only processed on servers in the EU. Read about data and security

Systems we have already connected to

  • Duell (POS and ERP)
  • Microsoft 365: Outlook, OneDrive, SharePoint
  • Google Sheets
  • Email
  • Excel
  • PDF
  • Supplier portals behind login
  • Slack
  • Monday.com
  • Chatbase
  • Phone (ElevenLabs)
  • In-house systems via API or file

Is your system not listed? We look at it in the clarification call.

Related services

View all services

AI agents

Agents that run complete workflows in the systems you use, with checkpoints, logging and a person in the loop where needed.

AI automation

Automation of manual routines such as invoices, rate cards, email and reports, with checks before the result is passed on.

Further reading

How many of your inquiries could an AI chatbot handle?

Book a 30-minute call. We look at the questions you receive today and propose a clear scope.