AIKI x VOSS RESORT
Western Norway's largest ski destination answers guests in Norwegian and English with an AI chatbot, and received a monthly market analysis from AIKI.
How we helped Voss Resort answer guests in Norwegian and English, also when demand peaks. From April 2025 to August 2026 the chatbot had 2,584 conversations with guests.
Answering guests when demand peaks
Voss Resort is Western Norway's largest ski destination, with groomed trails and lifts. Through a hectic winter season, activity peaks when weather and conditions are at their very best.
This creates enormous swings in inquiries to the service center. Everything from questions about opening hours, lift passes, and weather conditions, to technical support and booking must be handled quickly to ensure a great guest experience.
We established a close partnership to solve a classic challenge in the hospitality industry: How to answer guests quickly when bad weather hits or the sun shines, without having to staff up manually?
“Voss Resort has adopted artificial intelligence as a tool to streamline work tasks... The chatbot responds quickly to common questions, freeing time for staff to handle more complex inquiries.”
What we built
Chatbot with a knowledge base
A chatbot in Norwegian and English that answers from Voss Resort's own knowledge base.
- Answers from approved sources
- Weekly analysis of the conversations
Up-to-date information
The chatbot is set up with information about weather, lifts and trails that is kept up to date in the knowledge flow.
- Weather, lifts and trails
- Up-to-date knowledge base
Monthly market analysis
A process that scanned relevant market data and competitors and sent a report by email every month.
- Structured reports
- Decision support
Your industry is not listed here
The tasks are the same across industries: invoices, orders, timesheets, reports, quotes and customer replies.
In the scoping call we look at your task and the systems you use. If it is not a fit, we say so.
See pilot and priceStart with a pilot
Price after scoping
excl. VAT, fixed price
One task
One defined automation in the systems you already use
4 weeks
until the solution is live
Agreed goal before start. If we miss it, we fix it for free.
Afterwards: AI Partner at Price after scoping (normally 6 months' commitment), and the pilot amount is deducted from the first month. Or you stop.
In new projects, personal data is only processed on servers in the EU. Read about data and security
Shall we look at your flow?
We map the inquiries and sources you have today, and show what can be automated.