AIKI x VOSS RESORT
Western Norway's largest ski destination scales guest service with AI chatbot and autonomous market monitoring.
How we helped Voss Resort handle tens of thousands of inquiries through smart technology without increasing staffing. The result: 95% positive feedback and 80% freed-up time for the customer service team.
Scaling customer service without increasing staff
Voss Resort is Western Norway's largest ski destination, with 40 kilometers of groomed trails and 11 lifts. With tens of thousands of visitors during a hectic winter season, activity peaks when weather and conditions are at their very best.
This creates enormous swings in inquiries to the service center. Everything from questions about opening hours, lift passes, and weather conditions, to technical support and booking must be handled quickly to ensure a great guest experience.
We established a close partnership to solve a classic challenge in the hospitality industry: How to scale customer service instantly when bad weather hits or the sun shines, without having to staff up manually?
“Voss Resort has adopted artificial intelligence as a tool to streamline work tasks... The chatbot responds quickly to common questions, freeing time for staff to handle more complex inquiries.”
What we built
RAG Architecture
Retrieval-Augmented Generation connected to Voss Resort's internal knowledge bases.
- Ensures accurate answers
- Eliminates hallucination
Real-time 2-way API
Direct integration with proprietary APIs for lifts and trails, as well as weather stations.
- Checks live status
- No delay
Autonomous Scraper
A server-side process that periodically scans relevant market data and competitors.
- Structured reports
- Decision support
Ready to scale?
We can set up your pilot today and automate your path to new customers.